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How the New New Netflix Changes Will Affect Most of You (Hint: Probably Not that Much)

By Dustin Rowles | Posted Under Miscellaneous | Comments (29)



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Many of you probably woke up this morning, rolled over in your beds, grabbed your smart phones and — as many of us do first thing in the morning — checked your email. If you are a Netflix subscriber, you likely received an email from Reed Hastings, the Co-Founder and CEO of Netflix. If you’re like me, you probably read the first two lines, thought it was an apology for the way they handled last month’s new pricing plans, and skipped past it to find out what Groupon.com was offering this morning.

There’s more to it than that. Indeed, the Netflix we all once knew and loved won’t be the same Netflix anymore. From now on, Netflix will refer to only the streaming service. The DVD by Mail service is spinning off into a separate company: Qwikster.

Besides the dumbass name, here’s what you should probably know: If you are a streaming-only subscriber to Netflix, things won’t change for you. In fact, it may become easier for you, because the Netflix website will no longer be integrated into the Qwickster website. That means, at the very least, that when you look up a title that’s only available on streaming, you won’t get that annoying message: “By mail only” and then let out an exasperated sigh because you no longer subscribe to the mail service. I assume, instead, it will say: “Not available.” And then, especially with Netflix’s loss of Starz, we’ll all get a better idea of the real nature of Netflix’s streaming catalogue. For those of us who watch a lot of TV and keep up with most shows, Netflix may become more and more irrelevant. For those who still need to catch up on “Sports Night” or re-watch “Better off Ted,” then Netflx will still matter. As the months and years pass, presumably Netflix’s streaming service will grow. I am still of the opinion that, to truly matter, Netflix will eventually need to have access to television shows as they are (and thus put out cable businesses).

As a movie service, the choices on Netflix streaming will probably become fewer and fewer (I understand, even, that they are not as interested in going after documentaries, which has been the major reason I use Netflix).

So, if you’re in it for the movies only, Qwickster is at least a better alternative than Blockbuster. But even still, Netflix has come to realize — appropriately so — that even DVD by mail service is growing increasingly irrelevant, since many of those movies you can buy or rent on iTunes or Amazon the day they are released on DVD. Unless you watch a lot of older movies, Qwickster may not be that beneficial. My guess is that Qwickster will thrive for a few more years, but will eventually die, and the CEO doesn’t want Qwickster dragging down his Netflix service.

It also means that, if you subscribe to both Netflix and Netflix by Mail (now Qwickster), you will have two different websites you’ll have to browse and your credit card will be charged separately. I don’t know why that’s a big deal, but some find it annoying (the total price will not change; there are no new pricing plans involved).

Besides the minor inconvenience, I don’t find much particularly bothersome about the new plan, other than the condescending language of the email. There’s even a bonus if If you’re a gamer, as you now have the ability to receive video games by mail for a surcharge. On the other hand, if you’re Netflix queue is currently 200 titles long, you’re going to lose it. Sorry, but let’s be honest: You weren’t going to watch most of those movies, anyway.

I do understand, however, that many of you hate change, even small incremental change, and that you enjoy having something to bitch about. This should give you plenty of material to get through the day, if only it had come tomorrow, so you wouldn’t have to combine your Emmy awards bitching and Netflix bitching into the same news cycle. What will you bitch about tomorrow?










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Comments

Well, Netflix always was a really dumb name for a company that mails DVDs to you. The name made a lot more sense when they added streaming. Bummer about them possibly not going after documentaries. I'll go on documentary binges sometimes*. If they start fucking up their selection I may be forced to fire off an angry email to my younger brother telling him that I'll no longer be using his account!

* - I've seen so many bottled water documentaries that I've noticed identical footage (news reports) in some of them.

Posted by: pissant at September 19, 2011 12:44 PM

I'm going to bitch about;

1) My cell phone service dropping when I'm in the fuck-boonies of Nowheresville. Go build a tower you tree-hugging neanderthals.
2) Not getting my ass wiped after taking a shit. Plenty of unemployed people.
3) Fast food? Not fast enough. Two windows is so 21st Century.
4) Starbucks not making whatever I want, no matter the season or how much of a prick I am at the counter to some poor bastard who can't actually afford the shit he/she is brewing.
5) Stop signs. Fuck that noise, I can see traffic coming.
6) The metric system. Because I can.
7) Recycling bins. Sort yourself or throw it all in the ocean, there's plenty of water.

I SAID, "GOOD DAY", SIR!

Posted by: D-Day at September 19, 2011 12:53 PM

Whaaa? Damn, I love me some Netflix documentaries. Hopefully I'll get to finish FNL before my parents cancel their account ... (the only thing better than Netflix? Free Netflix)

Posted by: vsee at September 19, 2011 12:58 PM

I would be surprised if they couldn't manage to port your netflix queue over to the qwickstersterester website.

Posted by: e at September 19, 2011 1:11 PM

METRIC SYSTEM FOR EVER!

Posted by: admin at September 19, 2011 1:17 PM

Tried Netflix streaming at my folks' place -- wanted to give them an easier rental option than the sole remaining Blockbuster store. So, after hooking it up, tried to find them something to watch.

Unless they're into anime or direct-to-video cheap modern horror/sci-fi, there's really nothing in there for them. Even movies like Black Swan, which came out months ago, weren't available on Netflix.

I'm guessing this is going to end the way we all think it will: with studios trying to set up their own way but iTunes becoming the de facto rental store of the future.

Posted by: Fredo at September 19, 2011 1:24 PM

This is only good news if they seriously beef up their streaming selection. I hate Hulu and I don't want to buy each ep piecemeal at iTunes. I'd pay considerably more for Netflix to follow your advice, Dustin. More movies and current tv, and add goddamn West Wing. I just cancelled my cable because I realized I'd rather watch old Voyagers on Netflix than have to fast forward through commercials on my DVR. You'd better not let me down, Netflix.

Posted by: McSquish at September 19, 2011 1:30 PM

Look, it's no that I hate change (I'm moving to fucking Alaska for Christ's sake), it's that I hate this change. It just seems pointless to me. I still use both parts of Netflix. And yeah, it's more of the streaming than the actual DVD's but I still want the DVD's. It's a helluva lot easier when you live in a bumfuck town like I do, where the Hollywood Video closed three years ago, and Blockbuster closed a few months ago. All we have is Hastings and Redboxes (which are actually blue now because I've only seen them in Walmart).

This isn't supposed to be some ridiculous rant about renting freaking movies. I just don't see the point in separating the site and charging my account two different times (even though it's the same amount, blah, blah, blah).

I know, I know...it's a selfish 21st century, 1st world problem and I should be ashamed that this is what I 'care' about and I should probably just go hang myself.

I just don't like it 'cause I think it's a stupid idea. I'll still take the 3 and a half seconds or so it takes to change the web address, but I won't be happy about it!

Posted by: Candee at September 19, 2011 1:39 PM

Goddammit.

So there's no way to, say, back up the queue somehow so you *don't* lose it? And all of those 200 titles that you have sitting there are just going to disappear, and you'll have to re-damn-add everything? If you can even remember what it was?

DISLIKE.

Also, is my Instant queue suddenly going to shrink to nothing? (I do actually watch a lot of older-to-old movies and docs on there.)

So basically, now that almost all of the local video stores are gone, and apparently Netflix/Qwikster (god, what a dumb name), I'm going to have no options but to rent titles from Amazon or iTunes, and sit in front of my damn small-screen computer to watch them? And my Playstation 3 serves as, basically, the world's most expensive DVD player?

Well, that's shitty. Far more shitty than a $3 a month rate increase.

Posted by: Anna von Beav at September 19, 2011 1:41 PM

Whoops. My ire made me forget to proofread:

"...apparently Netflix/Qwikster (god, what a dumb name) is going to drop dead at some point in the not-too-distant future,..."

Posted by: Anna von Beav at September 19, 2011 1:44 PM

They can call themselves Howdy Doody for all I care, but what chaps my ass is their Lousy Customer Service, which they can ILL AFFORD now that people are cancelling their accounts right and left.

Too little, too late, REED. Go soak your head.

Posted by: jeanne at September 19, 2011 1:47 PM

I haven't actually received and sent back a Netflix DVD in over two years. In fact, I'm not sure where the DVDs I currently have even are. I do, however, watch a lot of material on Netflix streaming either via my XBox 360 or AppleTV and I love it. I don't really care about the change, unless promises to beef up the streaming catalog are delivered upon. Then I'll love the change.

Posted by: lubeg at September 19, 2011 1:56 PM

Meh. I can print out my (comparatively short) queue before the new site goes live. I've become even more of a cinema snob with Netflix than I was before it, such that every suggestion that they make for me is met with howling derision, and I only add titles for rental every third week or so. I have gotten through most of the Fellini already, and Netflix beats the hell out of paying inflated prices for the Criterion Collection.

Posted by: Jerry at September 19, 2011 2:04 PM

So there's no way to, say, back up the queue somehow so you *don't* lose it? And all of those 200 titles that you have sitting there are just going to disappear, and you'll have to re-damn-add everything? If you can even remember what it was?

That's my biggest issue too. We have no problem dropping the DVD option if one day most of the movies in our queue will migrate to streaming.

Posted by: MelBivDevoe at September 19, 2011 2:05 PM

What I don't get is how the 2 queues are going to merge. Right now I may have a movie in my DVD que that suddenly is now available streaming. I wouldn't necessarily think to watch it otherwise but because I suddenly see it in the instant viewing queue, I do so. Now neither queue will interact with each other. So I may be waiting on a DVD to ship from Qwikster (a godawful name for a product that relies on the postal service) when it is available for streaming on the completely separate Netflix site.

It's a fucking stupid idea and confusing. Period. Netflix really has just made one bad idea after another. In trying to fix something that wasn't broken they broke it. And I don't think this is a minor thing. They are fucking up the primary source I use for movies. If they do not provide a distribution point for the smaller movies, documentaries, etc who is going to? Red Box? Not bloody likely.

Maybe they will launch a THIRD site and call it "Oldster" and it will have just dramas and documentaries for all those over 30 year olds that like to watch movies that don't cause brain hemmorhaging.

Posted by: TylerDFC at September 19, 2011 2:09 PM

Yeah, the Netflix streaming selection SUCKS BIG TIME. (For movies, anyway. I don't watch a lot of TV shows via Netflix, so I don't know about the selection.)

Make the streaming selection better or quit pushing it so hard, you FUCKSTICKS!!

Thank you, that is all.

Posted by: MM at September 19, 2011 2:10 PM

I would watch a lot more streaming films if they let you switch audio tracks and subtitles as well as access to the DVD extras. I like filmmaker commentaries and the like.

Posted by: Adam C. at September 19, 2011 2:12 PM

This isn't small incremental change. It's an attempt to dump the initial service of Netflix from the brand for when DVDs by mail go belly up. It is an inconvenience to have two separate charges, visit two different websites, rate programs twice, and maintain unconnected queues. How often have you pulled a DVD off the top of your queue because you can just stream it instead? Goodbye convenience, hello neurotic cross-checking of completely different websites.

Posted by: Robert at September 19, 2011 2:18 PM

Hrm... yet another reason to be glad I said adios to them.

Posted by: appwitch at September 19, 2011 3:30 PM

I love how "Qwikster" connotes expeditiousness in their DVD-by-mail service, right in the face of looming USPS Saturday shutdowns & an ever-growing delay between DVD release dates & Netflix availability. IRL trolling?

Posted by: the new transported man at September 19, 2011 3:38 PM

With their last announcement, I dropped streaming. With this announcement, I will most likely drop my membership altogether. Could this guy sound any more like a douchebag? "I got reamed over how I announced the last change you didn't like, so I'm going to hide this new change you won't like inside an 'apology'." This coupled with the fact that about 10 things in my queue have suddenly become "Unavailable" in the last month tells me how much they want my business. Netflix (sorry, Qwickster) doesn't want my money - at least they don't want to do anything for my money.

I was going to go back to Greencine, but 1) it's more expensive by about $5/month and 2) the distribution center is in California and I live in flyover country so the DVDs take a while to get here.

I just learned about a DVD service based in Chicago called Facets, which is supposed to have an awesome selection. If I like what I see after browsing their catalog, I'm switching. It's a little more expensive, but I can see the writing on the wall.

Posted by: Three-nineteen at September 19, 2011 5:15 PM

The way I understand it, Qwikster is going to be renting Video games, which is, actually, probably going to be very beneficial for them. Gamefly is the only other by-mail distributor other than Blockbuster (I think) so Qwikster might work out for gamers more so than DVD rental.

Posted by: annoyingmouse at September 19, 2011 7:11 PM

I had no problem with the change--although I don't get why the mail service and the streaming need to go by two different names, two different charges, etc. Living in the boonies, where we're not wired for DSL and I have to spend a fortune for very, VERY limited, unreliable high speed internet every month, DVDs by mail are the only option I have. Even if I could stream movies, why the hell would I want to watch them on my much smaller computer monitor when I can watch them on my much larger TV?

It was pretty obvious to me that they wouldn't be able to offer both services for one low price for much longer. I just hope the mail service hangs in there for a while longer, or I'll be utterly screwed.

Posted by: DeadBessie at September 19, 2011 11:12 PM

I like the addition of video games.

I dislike maintaining two separate movie queues via two separate websites.

I wonder if they think the streaming service will do better when it's not as readily apparent how many damn movies are not included (after the website split).

Posted by: Leaf at September 19, 2011 11:16 PM

Yes, it's a first world problem, and yep, I'm annoyed by it. I wanted to cancel my subscription when the announced the price hike, but I forgot. Then this dumbass email arrives from a CEO at 3:32 in the AM, and I find myself thinking, "This is unprofessional, confusing and stupid," and just get rid of the whole thing. I am one of many who cancelled their subscription today.

It's not out of malice, really; I tend to forget to watch the DVDs I get, and never return them, so it wasn't worth the 8 bucks a month. All of a sudden they wanted to charge me 16 bucks a month for what I was already getting. I've been reading about this story all day long, and many commenters have been 100% correct to point out that entertainment is "discretionary spending".

No, the whole thing is interesting to me because it largely seems to be about greed. Netflix could once do no wrong, and that hubris undoubtedly contributed to the arrogance and subsequent backlash you've seen in the last two months, and today, especially. They want MORE money from you. They want more because they are a corporation who could not patiently follow through on a reasonable business model. No, instead they had to keep pushing away their customers with their bullshit (raised prices, two different companies, stupid late-night emails from CEOs cleverly disguised as apologies.

What we choose to bitch about today comprises a lot of your comments and articles, and this change affects people's pocketbooks. So, I think it's quite note-worthy.

Anyway, I unsubscribed because, although I like having cool movies on hand, it's not worth the greed, the incompetence, the arrogance and shiftiness which I now feel is Netflix. And Quikster. Napster's newest friend.

Posted by: Moviefraud at September 19, 2011 11:43 PM

Sorry for the typos, I was blinded by first-world rage.

Posted by: Moviefraud at September 19, 2011 11:45 PM

In total agreement with Fredo, my mom keeps saying there is nothing on streaming for her to watch.

And I'm with TylerDFC on how the splitting the service means you can't tell when something is now available for streaming, which will be such a pain in the ass.

I was so late to the party on Netflix, and just when I was singing its praises the party ends. Totally tempting to just cancel it all and get Stars again and DVR it. Half of what we watched on streaming came from there, the rest were just back seasons of shows on FX.

Posted by: lawnjart at September 20, 2011 7:54 AM

I use both because I watch a lot of shows I missed the first time around (currently The Shield). My question is, if I want something, don't I have to check both sites separately now? Before, it would tell me, even as the choice sat in my queue, if it was available on Instant Watch. So now I will have to check a separate site first to see if it is before I put it on my DVD queue, correct? That is annoying.

Also annoying is that when they upped the price, they tried to phrase it like they were doing us all a favor somehow. It was kind of insulting. I feel like this letter was also kind of insulting. It was like a faux-apology for being insulting by being insulting AGAIN.

Posted by: Katie at September 20, 2011 12:23 PM

A good piece on Netflix's perspective and reasoning for the changes. All of the writer's points aren't necessarily sound, and I don't agree with everything either, but thoughtful insight nonetheless.

http://abovethecrowd.com/2011/09/18/understanding-why-netflix-changed-pricing/

Posted by: MalibuDean at September 20, 2011 9:00 PM